FAQ
Answers to common questions
Billing
Subscriptions & payments
Features
How to use editing tools
Contact
Reach our support team
Quick Solutions
1
Restore Purchases
If premium features aren't showing, go to Settings in the app and tap "Restore Purchases".
2
Cancel Subscription
Go to iPhone Settings > [Your Name] > Subscriptions > Editly > Cancel Subscription.
3
Request a Refund
Visit reportaproblem.apple.com and sign in with your Apple ID.
4
App Crashes or Freezes
Close and reopen the app. If it persists, restart your device or reinstall the app.
5
Photo Access Issues
Go to iPhone Settings > Privacy > Photos > Editly and enable "Full Access".
6
Face Detection Not Working
Ensure the photo has a clearly visible face with good lighting. Face detection requires iOS 17+ and works best with front-facing portraits.
Still Need Help?
Our support team is ready to assist you
Contact SupportOr email us at support@editly.org