FAQ
Find answers to frequently asked questions
Billing & Subscription
Manage your subscription and payments
Features & Editing
Learn how to use editing tools
Contact Us
Get in touch with our support team
Quick Solutions
1
Restore Purchases
If your premium features aren't showing, go to Settings in the app and tap "Restore Purchases".
2
Cancel Subscription
Go to iPhone Settings > [Your Name] > Subscriptions > Editly > Cancel Subscription.
3
Request a Refund
Visit reportaproblem.apple.com and sign in with your Apple ID.
4
App Crashes or Freezes
Try closing and reopening the app. If the issue persists, restart your device or reinstall the app.
5
Photo Access Issues
Go to iPhone Settings > Privacy > Photos > Editly and enable "Full Access".
Still Need Help?
Our support team is ready to assist you
Contact SupportOr email us directly at support@editly.org